Slow response
High-intent prospects move on before the firm creates a meaningful connection.
Client operations transformation for growth-focused law firms
More qualified inquiries should become signed clients.
MARNYXX redesigns intake, response, scheduling, follow-up, and onboarding so law firms can stop losing valuable opportunities to operational breakdowns.
Built for executive decisionsMeasured by business resultsImplementation-ready
The problem we solve
Most firms do not need more leads first. They need a stronger system for the leads they already have.
Inconsistent follow-up
Potential clients receive different experiences depending on who owns the inquiry.
Unclear accountability
Leaders cannot see where matters are stalled or why opportunities are lost.
Fragmented onboarding
Friction after the consultation weakens trust and delays engagement.
Engagement options
Start with the level of intervention your firm needs now.
Four distinct ways to strengthen intake. MARNYXX scopes the work first so your firm knows what will change, what will be delivered, and what remains outside scope.
What MARNYXX means by implementation
We configure the agreed workflows in approved tools, test them, document ownership and escalation, train designated staff, and prepare them for client-approved launch. Custom software development, legal or ethics advice, conflict clearance, historical data migration, third-party fees, and unlimited revisions are not included.
01 · Diagnose
Intake Revenue Leak Review
$3,500
A focused diagnostic for firms that need evidence before committing to a larger change. We examine one intake channel, identify the three highest-priority breakdowns, estimate their business impact using available data, and complete one bounded corrective action.
Best for: Leadership that suspects intake underperformance but needs a fact base, priorities, and a practical first move.
Engagement outcome: An evidence-based view of where intake is breaking down, what to address first, and one visible correction already completed.
View full scope
Included
- One executive discovery session
- Review of one intake channel for one office or practice group
- Review of up to five supplied reports, scripts, forms, or process documents
- Current-state intake map and revenue-leak scorecard
- Three prioritized findings with a corrective roadmap
- One limited corrective action: intake-script revision, ownership rule, response standard, scheduling-page correction, or one simple native automation
- Executive findings and handoff meeting
Not included
CRM implementation, AI receptionist deployment, multichannel workflow redesign, custom integrations, and ongoing support are not included.
02 · Deploy
AI Front Desk Launch
$5,000
A tightly scoped technology deployment that gives one business line a tested AI receptionist for approved call handling, lead capture, qualification, routing, and scheduling.
Best for: Firms losing opportunities because calls are missed, responses are delayed, or intake is unavailable after hours.
Engagement outcome: One configured and tested AI front-desk workflow, ready for client-approved activation.
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Included
- One AI receptionist for one business line, department, location, and approved use case
- One inbound call flow with greeting, required disclosures, qualification questions, up to 15 approved FAQs, and escalation rules
- One scheduling-calendar connection and one notification destination
- Configuration within one supported third-party platform
- End-to-end scenario testing and client approval before activation
- One staff handoff session
- Stabilization support and configuration-adjustment limits defined in the written scope
Not included
Third-party platform, phone, SMS, and usage fees are paid directly by the client. Live human answering, legal advice, conflict clearance, matter acceptance, CRM redesign, data migration, and custom API work are not included.
03 · Optimize
Intake Performance Sprint
$7,500
A focused process-improvement engagement that redesigns and implements up to two priority intake workflows—without requiring a firmwide transformation.
Best for: Firms generating inquiries but experiencing inconsistent qualification, delayed response, scheduling friction, weak follow-up, or unclear ownership.
Engagement outcome: Up to two implemented intake workflows with documented standards, named owners, staff training, and management visibility.
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Included
- Up to three leadership or intake-team interviews
- Review of up to two intake channels
- Current-state process map and gap analysis
- Redesign and implementation of up to two selected workflows: new-inquiry response, qualification and triage, consultation scheduling, no-response follow-up, post-consultation follow-up, or signed-client onboarding handoff
- Written standards for the selected workflows
- One supported native calendar, CRM, or notification connection
- Intake SOP and starter KPI scorecard
- Up to two staff training sessions
- Stabilization support and adjustment limits defined in the written scope
Not included
AI receptionist deployment is not automatically included; it may replace one selected workflow or be added by proposal. Custom integrations, data migration, multiple locations, and firmwide CRM remediation are excluded.
04 · Transform
Client Intake Operating Model Transformation
Starting at $20,000
A broader operating-model engagement for firms that need leadership alignment and coordinated change across intake, consultation, engagement, and onboarding.
Best for: Growth-focused firms where intake problems extend beyond one workflow and require executive alignment, cross-team implementation, and sustained change.
Engagement outcome: An approved future-state intake model with three implemented workflows, governance, documentation, training, and a stabilization plan.
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Included
- Executive discovery and stakeholder interviews for one office or practice group
- Future-state design across the client journey
- Implementation of three prioritized workflows
- Role definitions, service standards, escalation rules, and operating procedures
- Up to two supported native system connections
- Executive KPI dashboard and weekly review process
- Implementation playbook and up to two team training sessions
- Phased rollout and stabilization support defined in the written scope
Not included
Additional workflows, offices, practice groups, integrations, data migration, legacy-system remediation, or extended optimization are scoped and priced separately.
Every engagement begins with a written scope of work defining deliverables, responsibilities, and schedule based on the firm’s complexity and access requirements.
The MARNYXX CLEAR Method™
A disciplined path from operational uncertainty to executive action.
CLEAR is the repeatable methodology behind every MARNYXX engagement.
Clarify
Define the business outcome, economics, and executive priorities.
Locate
Map where qualified inquiries stall, leak, or receive inconsistent handling.
Evaluate
Assess process, roles, response speed, follow-up, and performance visibility.
Architect
Design the future-state operating model, standards, and management system.
Realize
Configure, test, document, and prepare the approved priority workflows for launch.
Review
Validate performance, reinforce accountability, and guide the next improvement cycle.
Engagement clarity
Questions an executive should ask before approving the work.
What does implementation mean?
Implementation means configuring the agreed workflows in the client’s approved tools, testing them, documenting ownership and escalation, training designated staff, and preparing them for client-approved launch.
Are software and usage fees included?
No. Clients own and pay directly for third-party software, business phone, SMS, email, usage, and licensing charges unless a proposal expressly states otherwise.
Does MARNYXX provide legal advice or accept matters?
No. MARNYXX provides operations consulting. The law firm approves all scripts, disclosures, qualification criteria, escalation rules, data-handling requirements, conflict procedures, and matter-acceptance decisions.
How is the schedule determined?
The schedule is defined in the written scope after MARNYXX understands the firm’s complexity, access requirements, selected workflows, approval process, and staff availability.
Who owns the systems and data?
The client retains ownership of its accounts, systems, and data. MARNYXX receives only the access required to perform the approved engagement.
What happens when the scope changes?
Work outside the written scope—such as additional offices, workflows, integrations, data migration, or custom development—requires a written change order or separate proposal.
MXX
About MARNYXX
Operational clarity for firms with growth ambitions.
MARNYXX is a client-operations consulting firm helping growth-focused law firms convert more qualified inquiries into clients through better process, accountability, and execution.
We work at the intersection of strategy and implementation. Recommendations are grounded in the economics of the firm, supported by responsible automation where it creates value, and translated into actions leadership can measure.
Founder-ledDirect accountability from discovery through executive handoff.
Client-owned systemsYour firm retains control of its accounts, tools, and data.
Written scope before work beginsDeliverables, limits, responsibilities, and schedule are defined in advance.
Responsible enablementTechnology supports the operating model—it does not replace judgment.
A focused first conversation
Find out whether your firm has a fixable intake revenue leak.
Qualified firms receive a 20-minute executive fit call. We respond to requests within one business day.
Request a consultation